Presenting the principles of customer service in SEQEB, lists the six key strategies such as setting performance targets, conducting customer and staff surveys, benchmarking, sustaining customer satisfaction and providing customer advice. These strategies are used by SEQEB and are essential for ...
由APCSC提供的年度报告━顾客关系管理基准方案报告 (The CRM Benchmarking)-为来自不同界别的企业 全面评估他们的服务表现。除了调查参加基准方案的企业,APCSC也定期致电各大公司,鉴定和比较市场服务趋势与表现。 基准方案报告涉及影响顾客服务质素和顾客满笱的各个层面,为顾客服务和顾客关系管理的运作提供具体分析概览。
拥有十五年历史的APCSC 其顾客服务管理证书(CCSM) 课程,是国际认可的证书课程,证书不但获香港政府持续教育基金认可为「可获发还款项课程」之一,并同时获马来西亚政府官方认证机构SIRIM及澳洲顾客服务协会(Customer Service Institution of Australia) 认可。课程除了讲解优质顾客服务标准 (CSQS)框架外,还会涵盖不同的管理...
National Financial Partners "...When it comes to Network Monitoring systems, OpManager is the obvious choice. Excellent value for money, feature rich and integrated to our Service Desk tool. In OpManager we have a great tool which satisfies all our requirements and at an extremely affordable rate!
That’s according to new research published today by Dimension Data in the 20thanniversary edition of its ¹Global Customer Experience Benchmarking Report.This year, 1,351 organisations across 80 countries in Asia Pacific, Australia, the Americas, Middle East & Africa, and Europe contributed to ...
The sale account manager and the service was excellent. The data and market trends gathered from the report was insightful and really assisted while planning future product and growth strategies. Ivanti, Marketing The report is excellent and has good amount of data and our team is extremely ha...
Service operations Streamline business process, bridge the gaps between IT and business development. Technology lifecycle services Unlock more life from the IT asset lifecycle. Network services Managed LAN services Ensure the stability and performance of all business applications. Managed WAN services...
To ensure a successful migration, the TAM helped prepare a proof-of-concept highlighting the testing and benchmarking criteria ,which helped develop confidence. The end-to-end guidance and support provided by the TAM during the infrastructure event management (IEM) not only helped the migration be...
We can now monitor and record true performance benchmarks on our production servers, over multiple time frames. This benchmarking has allowed us to set notices for unusual performance and pinpoint when the deviation began. This allows us lead time to address performance issues before the customer...
What are the ways that can improve Chinese providers’ service quality? Faced with these challenges, we often find ourselves not alone in looking for collaboration, strategic alliances and partnering with others to explore synergy, benchmarking to improve process and productivity, seeking sustainable co...