The purpose of this research is to know the significance of tangible influence, reliability responsiveness, assurance and empathy to customer satisfaction at Bank Mandiri. The population in this study were Bank Mandiri customers in November 2019 when the study was taken a number of 100. Techniques ...
It also has a vision to become a multi-channel settlement bank catering to customer traffic from all walks of life. Technology and innovation: The ingredients to operational and service excellence Technological innovation is having deep rooted impact on cash management services...
The purpose of this study was to examine direct and indirect effects of an integrated model of servicescape and personal communication quality upon customer loyalty, and considered customer satisfaction as intervening variable. This study used a causal d
私人银行业务是以财富管理为核心, 在满足客户复杂多样的金融需求的同时延长客户关系价值链, 为客户财富能够更好地保 Take the wealth management as the core, the business scope is broad.The personal bank service is take the wealth management as a core, while meets the customer complex diverse finance ...
Mentari Swalayan is one of the so much market selfservice less paying attention in the case of give a service and also is ready of facility to consumer, where expectation or desire of consumer disagree with performance. Conducted by Mentari Swalayan intention of this research is to determine alt...
Sementara itu, VP Bu siness Demand Pertamina Lukito Suwarno mengatakan fungsi Corporate Shared Service akan terus berupaya memberikan pelayanan yang lebih prima agar aplikasi LIMS bisa semakin menunjang ke mudahan pekerjaan dengan hasil yang lebih baik. Pada kesempatan yang sama, GM RU ...
This paper discusses the causal relationship between product advantages (PAs), customer relationship marketing (CRM), service quality (SQ), and customer satisfaction (CS) of Bank Syariah Mandiri in Surabaya. The population in this study ... H Panjaitan,Djunaedi - 《International Review of Managemen...
The company needs reliable security and uptime from its hosting provider as the site accepts international and local payment gateways, including Visa, MasterCard, secure local payment mediums such as KlikBCA, and local bank transfers with BCA and Mandiri. To enhance customer service, Tiket.com ...
Result -- The findings indicated that customer service quality has a significant influence to customer decision in using bank plan savings of Bank Mandiri Cirebon Siliwangi Branch. In addition, this study also discovered that customer service quality has a contribution of 27.8% to the...
This study aims to analyze the effect of service quality, customer satisfaction and corporate image on customer loyalty at Bank Mandiri KCP Bendungan Hilir Central Jakarta, where the service quality provided, customer satisfaction is priority, as well as corporate image that ca...