your onboarding process is confusing hidden fees or unexpected charges flaws or problems with the product itself unhelpful or unprofessional service representatives If you identify the problem, you can take steps to improve the overall customer experience. But again, to do it, you need CX data –...
but I haven’t seen much on how to actually do the interviews. Since I’ve done them a bunch myself, taught a number of my friends, and written previously abouthow to do customer development interviews, I wanted to share the process I’ve learned and evolved: ...
Freeing up engineer time with data automationZywaveInstead of time-consuming manual tasks, engineers can now push a button and trust the process is going to work - freeing up significant time and cutting customer onboarding time.Read full story ...