When tools are siloed, your team has to toggle between them and update information in each app by hand as they’re solving issues. This can be a serious drain on efficiency and makes for a protracted, frustrating process for both customer and agent. Ultimately, this could lead to an increa...
but I haven’t seen much on how to actually do the interviews. Since I’ve done them a bunch myself, taught a number of my friends, and written previously abouthow to do customer development interviews, I wanted to share the process I’ve learned and evolved: ...
moving costs, or something else to sweeten the offer. It’s part of the cost of doing business. When you combine that with your costs as they start on your team and get up to speed,onboarding can cost you over $10,000.
Your salespeople get an unmatched view of how each client's company functions. This includes who is involved in the decision-making process. As this same group of people will likely be involved in future onboarding sessions and upgrading discussions, make sure to store relevant information in you...
Freeing up engineer time with data automationZywaveInstead of time-consuming manual tasks, engineers can now push a button and trust the process is going to work - freeing up significant time and cutting customer onboarding time.Read full story ...