Mei-Lien L, Green RD, Farazmand FA, Grodzki E (2011) Customer loyalty: a comparison study of retail store. In: Global conference on business & finance proceedings, San Jose, Costa Rica, vol 6, no. 2, pp 79–84Mei-Lien,L. Green, R.D., Farazmand, F.A. and Grodzki, E. (2011...
Purpose – The purpose of this paper is to determine if various measures of loyalty (satisfaction, continued patronage and share of wallet) converge or diverge. A related objective of the study is to examine the relative efficacies of merchandise quality, interaction quality, price and store enviro...
Customer loyalty continues to be a crucial factor for retail banks in maintaining market share, increasing revenue and profits, and reducing costs in the highly competitive business landscape of today. They consistently strive for innovation to maintain
Ultimately, the goal of any customer service system is to enhancecustomer loyalty. By providing efficient, personalized, and timely support, businesses can build strong customer relationships. A positive customer experience fosters trust and loyalty, leading to repeat business, increased customer lifetime...
This research uses customer reviews from Trustpilot (https://www.trustpilot.com), which is an independent online review platform, to explore how pre-pandemic, pandemic and post-pandemic periods differ regarding the cognitive, affective, and social drivers of customer loyalty and how they impact on...
(2002)pointed out that customer loyalty is the extent to which consumers pay attention to and prefer a particular platform, thus leading to repeated consumer behaviour. Van Doorn et al. (2010) argue that motivational drivers such as word-of-mouth recommendations, interaction, and activity lead ...
Customer Loyalty and Engagement Customer Data Platform Behavioral Intelligence Unify your sales planning and execution processes Deliver responsive selling across all touchpoints with Oracle Sales. The modern, unified selling and buying approach of Oracle CX connects sales and commerce to service, marketing...
Customer behavior analysis describes how customers shop, from how often they make a purchase to how they respond to your marketing campaigns.
Customer Loyalty Index Similar to NPS, it helps measure loyalty. However, it includes recurrent purchases and multiple purchases. Measurement and comparison of the results of customer intent during the customer's life might help you create a better picture. ...
loyal to the airline whose customer service rep found you the perfect flight. Even in the face of price increases and flight cancellations, you’ll never book with another airline again. That’s the power ofcustomer care: turning a great customer service experience into lifelong loyalty. ...