Limited features Steep learning curve No offline access G2 Rating: 4.4 Customer Review: “Giffy is the best customer journey mapping tool out there for diagram building. Mostly, I like the interface and how intuitive it is; because it is built like a very interactive tool, it is not difficu...
Customer journey analyticsand orchestration platforms,which combine analytics features with tools for personalization, cross-channel engagement, automation, and more. This makes them a great choice for companies looking to simplify operations and streamline their martech stack. Traditional analytics-only plat...
Agents that use customer journey tools are able to determine customer intent and seamlessly move interactions to resolve their issues. Learn more about Five9's customer journey mapping software here!
Smaply is a visual customer experience management software used for creating customer journey maps, personas and stakeholder maps. Journey maps can be visualised with different types of details e.g., storyboards, channels, live data for KPIs, backstage processes and more. Teams can share journey ...
Create and optimize the journeys your customers love. inQuba's Journey Management software helps you apply deep insights to create nudges & interventions.
Alterian's leading Real-Time CX Platform orchestrates and visualizes meaningful real-time interactions within each customer’s journey.
The Sitefinity customer journey personalization software equips you to face and solve the challenges of crafting and delivering personalized experiences to your customers.
More about customer journey optimisation Customer journey optimisation identifies what customers want to achieve, the steps they take across channels to achieve those outcomes, and the key pain points along the way. Customer journey optimisation requires taking action to help customers achieve their desir...
you can gain insight into the individual interactions that make up their experience from beginning to end. With customizable templates and extensive formatting options, our customer journey software lets you easily visualize and share your findings, helping you target specific personas, increase customer...
Here are four tools to create visual and intuitive maps using customer journey software: 1. Miro Miro is an online whiteboard workspace that’s great forremote teamswho want to brainstorm and put their thoughts onto a shared digital whiteboard. The software lets you create a board from scratch...