Daniel Krauss EY Global Consulting Transformation Platform Leader Your business challenge | Solution benefits | Use cases | Solution features & functionality | Why EY Your business challenge While considering a user narrative for your business, the challenge has shifted from whether to do user research...
客户旅程地图是一种强大的技术,可以帮助您了解客户的动机 - 他们的需求,犹豫和顾虑。虽然大多数组织在收集有关其客户的数据方面相当擅长,但仅凭数据无法传达客户所经历的挫折和体验。一个故事可以做到这一点,商业中最好的故事讲述工具之一是客户旅程地图。 客户旅程地图使用讲故事和视觉效果来说明客户在一段时间内与业...
Limited features Steep learning curve No offline access G2 Rating: 4.4 Customer Review: “Giffy is the best customer journey mapping tool out there for diagram building. Mostly, I like the interface and how intuitive it is; because it is built like a very interactive tool, it is not difficu...
PLATFORM Platform Overview Data Direct Product Analytics Behavioral Insights Mobile Analytics Integrations Developer API Plans Get A Demo FEATURES Fullcapture Private by Default Sentiment Signals Funnels & Conversions Journey Mapping Dashboards User Segments Session Replay Heatmaps SOLUTIONS Product Managers En...
12. cx/omni Customer Journey Mapping Software cx/omni is a customer experience management platform for internal communication of all CX/UX insights which includes a customer journey mapping tool. This CEM helps you monitor customer sentiment, various pain points, emotional journeys and even performance...
客户旅程分析CustomerJourneyMapping 上个礼拜和⼀个航空公司的客户Design Thinking Workshop，在这个Workshop中我们讲到了客户旅程分析(CJM)和业务流程模型(BPM)。现在把客户旅程分析分享给⼤家，主要是概念介绍，我们Workshop中的具体就不贴出来。:)细节决定成败！在每⼀个关键的业务接触点(touchpoint)提⾼客户的...
Customer Journey Mapping客户旅程地图 一周会挑选几篇优质的放到知乎上
Step 6: Take the journey yourself Step 7: Share results and optimize Types of Customer Journey Maps + 5 Templates 1. B2C buyer’s journey mapping 2. B2B customer journey mapping 3. Task-based journey mapping: Product return 4. Customer support journey mapping 5. Future State Mapping Best Pr...
Discover UXPressia's suite of customer experience tools and user journey mapping solutions. Create exceptional UX maps and personas online with our ultimate platform and management software trusted by Waters, Michelin, Accenture, Siemens, and others.
Customer Journey Mapping hilft Unternehmen also sich in ihre Kunden hineinzuversetzen, um so das Kundenerlebnis bzw. die Customer Experience zu verbessern. Dabei geht es nicht nur darum, wie Kunden zu denken, sondern auch deren Gefühle, Motivationen und andere Einflüsse auf den Kaufprozess nac...