Depending on your goals, audiences, product complexity, and the knowledge level of your customers, you can deliver customer education in a number of content formats: Recorded webinars:Great for providing a walk-through of a product’s interface or when it would be helpful to have a human expl...
We chose Northpass because of its leading position in Customer Education. We were also looking for a modern and intuitive platform, allowing us to centralize our education content and easily add more users without worrying about extensive platform training needs. And Northpass fulfilled all our requ...
Onboarding is critically importantto your brand’s customer journey. Those first few interactions have the power to either turn someone into a lifelong fan, or turn them away. With a clear and engaging customer education strategy – and video at its core – you can ensure that the former hap...
1 Build a strong customer education team 2. Determine customer education goals 3. Assess customer needs 4. Determine subject matter experts 5. Use a learning management system (LMS) 6. Measure progress How customer education fits into the customer journey Pre-sale Onboarding Continued learning Use...
What's New in Customer Ed? Stay up to date with what's new in Customer Education by subscribing to our PowerSchool Community blog! Go to BlogCustomer Education Learning Journey PowerSchool has a professional development journey to fit your needs and ensure success in your organization. Choose ...
right, customer education has the ability to transform your customer experience. Still, many customer experience teams struggle with how to take their efforts to the next level, whether that means formalizing their approach or ensuring they’re providing value at every stage of the customer journey...
Align and enhance customer experience across all touchpoints with our platform. Start with personas and journey mapping software, then scale your initiative. Use our online tools to collaborate, establish a hierarchy, and track key metrics. Trusted by Ca
Customer education is by no means a new notion, but the way that businesses train clients has been transformed in recent years. In this article, we’ll explore how educating clients will help you boost their chances of success with your product. ...
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