Onboarding is critically importantto your brand’s customer journey. Those first few interactions have the power to either turn someone into a lifelong fan, or turn them away. With a clear and engaging customer education strategy – and video at its core – you can ensure that the former hap...
Depending on your goals, audiences, product complexity, and the knowledge level of your customers, you can deliver customer education in a number of content formats: Recorded webinars:Great for providing a walk-through of a product’s interface or when it would be helpful to have a human expl...
What's New in Customer Ed? Stay up to date with what's new in Customer Education by subscribing to our PowerSchool Community blog! Go to BlogCustomer Education Learning Journey PowerSchool has a professional development journey to fit your needs and ensure success in your organization. Choose ...
To do this, you’ll need to integrate your technology stack to operationalize your customer education program. Connect your business systems so that you can deploy the educational resources you developed earlier. Engage your customers according to the journey map you created and let the learning ...
Customer Education Manager, Foleon We can now provide an online, self-guided educational academy for our clients. It's been a dream of ours for a long time, and we were able to make it a reality with Northpass. Allison Babberl Content Lead, AgencyBloc There’s a direct correlation betwe...
Align and enhance customer experience across all touchpoints with our platform. Start with personas and journey mapping software, then scale your initiative. Use our online tools to collaborate, establish a hierarchy, and track key metrics. Trusted by Ca
1 Build a strong customer education team 2. Determine customer education goals 3. Assess customer needs 4. Determine subject matter experts 5. Use a learning management system (LMS) 6. Measure progress How customer education fits into the customer journey Pre-sale Onboarding Continued learning Use...
Experience encounters Customer knowledge Customer journey Micro-tourism firms Value in experience Guided-tours 1. Introduction ‘Perhaps the most important source of learning is learning from consumers’ (Poon, 1993, p.272). The idea that consumers, users, and customers are a valuable knowledge sourc...
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We've been talking with customer education leaders to get their perspectives on what 2024 will bring for education teams. Here's what they had to say: 1. AI is no longer coming; it's here. Not surprisingly, a huge topic of discussion is the application of AI in customer education. For...