Customer journey analyticsand orchestration platforms,which combine analytics features with tools for personalization, cross-channel engagement, automation, and more. This makes them a great choice for companies looking to simplify operations and streamline their martech stack. Traditional analytics-only plat...
Read case study Customer journey analytics & mapping tools Know thy customer Get in touch and we’ll show you all the things Forsta’s customer journey maps can do. Request a demo
Customer journey analytics enables businesses to predict the likelihood of attrition, complaint, negative NPS, or repeat contact and bolster proactive outreach and response. Identify automation opportunities Discover and prioritize customer intents, utterances, agent tasks, and workflows across all channels ...
Customer journey analytics enables businesses to predict the likelihood of attrition, complaint, negative NPS, or repeat contact and bolster proactive outreach and response. Identify automation opportunities Discover and prioritize customer intents, utterances, agent tasks, and workflows across all channels ...
Customer journey analytics enables businesses to predict the likelihood of attrition, complaint, negative NPS, or repeat contact and bolster proactive outreach and response. Identify automation opportunities Discover and prioritize customer intents, utterances, agent tasks, and workflows across all channels ...
Agent Productivity Digital Customer Experience Digital Experience Analytics Customer Journey Optimization Website & App Feedback Frontline Locations Assist Reputation Management Frontline Team Assist Combined CX + EX Net Promoter Score Voice of Customer ...
If you have questions about modules, integration within your systems and technology infrastructure, data protection, pricing or any other aspects, contact us for a no-obligation consultation. You will be able to see a platform demo or carry out a short evaluation on your company to find out wh...
Harness the power of customer journey analytics, transforming aggregated data into actionable insights for use in customer journey experience optimization.
Management ToolsCustomer Journey AnalysisCustomer Journey Analysis helps a company see its product or service through its customers’ eyes. 3 min read Customer Journey Analysis helps a company see its products or services through its customers’ eyes. A customer’s journey is the sum of all ...
Adobe AnalyticsからCustomer Journey Analyticsへのコンポーネントおよびプロジェクトの移行に記載されている手順に従って、組織内の任意のユーザーがプロジェクトの移行を開始する前に、次の節を完了してください。 前提条件 プロジェクトと関連コンポーネントを移行する準備を整え...