Our security reviews, included in our Enterprise plan, ensure that your help desk meets industry standard compliances. The security of your data has always been a priority for us. Whether you deploy on Cloud or On-Premise, Deskpro is committed to protecting and securing your data. Our Security...
JA James 5 reviews GB Updated Dec 13, 2023 Unjustified Skyrocketing Prices with Diminishing Value Our journey with eDesk started several years ago with a promise - a promise of efficiency, innovation and customer-centric service. However, over time, this promise has eroded, replaced by a relentl...
EL Elliott 3 reviews GB Mar 7, 2024 Top Class Support I've loved my desk since it first arrived and the support I've had from the team at Friska has been first class! Even several years later, they're always very helpful whenever I have a question or need help, which is just as ...
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Additionally, you’ll want to do your research into the specific features that each help desk platform offers. While many have great reviews, not all will be able to do what your business actually needs. Generally speaking, however, every great help desk system should be able to offer your ...
Research and compare options by reading reviews, checking vendor websites, requesting demos, and seeking customer references. Take advantage of free trials to test the software’s compatibility with your needs before making a commitment. Evaluate additional factors like security, scalability, ease of ...
Crio 2 reviews AU Oct 30, 2024 A waste of time. A waste of time.This software is full of limitations. It takes ages to process the videos, is not intuitive, has not many short cut for keyboard, and the help desk is not efficient.They just keep telling you to update the software in...
“Mastering Customer Complaints: An Effective Guide to Delight Your Customers” Read More What is a ticketing system: A Comprehensive Overview Read More Remote, Hybrid or On Premise Want to provide consistent service on complex inquiries? 30 Days Free Trial ...
HappyFox Help Desk The Role of AI in Omnichannel Customer Service “Email says one thing, chat history shows another, and our social media responses don’t align with either. How do we… Freshdesk Reviews: What Users Love and Hate (With Better Alternatives)...
Before engaging with software vendors, read up on help desk and customer service "best practices" as appropriate, so that that you can ask pointed and direct questions with confidence. For example, you want to be able to speak about ITIL, First Call Resolution, Service Level Agreement Complianc...