Before you begin analyzing the data, it is important to have business questions that frame your customer focus analysis. Here are some examples of business questions related to customer focus:External time allocation - Do employees spend enough time with accounts? Account management - Are employ...
After making the sale, it’s time to focus on keeping those customers around (HubSpot’sPost-Sale Playbookcan help you out here). In my experience, there are numerous ways tomeasure customer retention, which can dictate how your customer success or other post-sale teams are approaching how ...
Ask Julie by Amtrak, a passenger railroad service is one of the finest examples of chatbot implementation for delivering customized experience. Created to make booking reservations, finding information, planning a vacation easier, Julie knows everything on Amtrak.com without agents involvement. Key ways...
That’s why your focus should always be on uplifting your products’ value proposition to improve your business’s fundamental health.2. Reduces the Cost of Acquisition Retention is cheaper than acquisition, and that is a well-known fact. Plenty of research has been conducted on retention vs. ...
There’s no need for endless googling of contacts, numerous spreadsheets or duplicating info into other tools (unless You do want it). Customers can focus on the most important: starting more conversations and closing more deals faster.
Taking this initiative will allow you to help your customer define their desired results, which in turn helps you focus on the specifics of their solution. Knowing more about your customer’s needs can help you establish a comprehensive outcome, such as expecting that the solution will decrease...
Consider the following examples:You create a business process flow with two stages, S1 connects to S2, with a workflow on stage S2 and set the trigger to Stage Exit. You create a business process flow with three stages, S1 connect to S2, then S2 branches to S3. You include a workf...
At this point, I’d focus on deep research. This is where having customer journey analytics ready is super helpful. If you’re like me and don’t have that set up yet, don’t worry — HubSpot’s Customer Journey Analytics tool is a great starting point. Personally, I find questionnaire...
More time for agents to focus on complex issues due to automated workflows What are the advantages of using help desk software? Help desk software helps businesses manage their support team and respond to customers’ requests. It comes with a built-in ticketing system, knowledge base, and live...
Customer focus Customer orientation examples What is an example of customer orientation? Here are four examples of companies that have made customer orientation part of their DNA: 1. Nordstrom The retail giant iswell-knownfor creating positive customer experiences. ...