Our security reviews, included in our Enterprise plan, ensure that your help desk meets industry standard compliances. The security of your data has always been a priority for us. Whether you deploy on Cloud or On-Premise, Deskpro is committed to protecting and securing your data. Our Security...
View all reviews We recommend you to check the live demo of the theme to take a look at the available options and functionalities to see if they suit your needs. Sarah Smith via pixfort.com We recommend you to check the live demo of the theme to take a look at the available options ...
Please do get in touch again if we can help with anything else :-) DJ Dr Jayne Bates 6 reviews GB Dec 11, 2023 Excellent quality and customer service I originally ordered samples for my desktop which arrived very quickly. It was a while before I was able to order the desk but I was...
Outstanding customer service and product. They were very helpful and responded quickly to my questions. The standing desk looks great and works exactly as advertised. Highly recommended. Date of experience: October 06, 2021 UsefulShare YU Yuan 2 reviews CA Jul 26, 2023 Delivery was super quick...
Pwer your live chat for customer service to deliver best in class digital customer experience on your website, help desk or mobile apps
HappyFox Help Desk The Role of AI in Omnichannel Customer Service “Email says one thing, chat history shows another, and our social media responses don’t align with either. How do we… Freshdesk Reviews: What Users Love and Hate (With Better Alternatives)...
Insights For Customer Service Leaders Outsourced Call Center Outsourced Customer Service Outsourced IT Help Desk Security Software as a Service-SaaS Technology Most Popular 3 Types of Service Level Agreements 6 Key Components of a Service Level Agreement (SLA) 3 Main Types of Cloud Computing: IaaS...
First contact resolution rate is the percentage of support tickets resolved in a support staff’s first messaging conversation. If an agent doesn’t have to follow-up, or the customer doesn’t have to reach back out via your help desk software, it’s a strong indicator your team is resolvi...
"A Solution That Professionalizes Customer Service in Minutes" We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet...
Before engaging with software vendors, read up on help desk and customer service "best practices" as appropriate, so that that you can ask pointed and direct questions with confidence. For example, you want to be able to speak about ITIL, First Call Resolution, Service Level Agreement Complianc...