If you only want customers to be able to join your community, you can use single sign-on (SSO) to tie your community accounts to your product's login credentials. SSO is also helpful in creating customer portals. Create private communities for specific customers, restricting access to those c...
Delta’s SXSW® debut featured exclusive experiences for SkyMiles® members and speaking engagements from seven Delta leaders. Read more on how Delta is leading the future of connection and rooting itself in the Austin community. Mar 15, 2024 ...
With the unwavering backing of the Enterprise Support team, FunPlus has been able to focus on its rapid global development, secure in the knowledge that any potential challenges are being expertly managed.”-- Guannan Pu, Vice President of Business at FunPlus...
Community tools User and team management is the area of Dynamics 365 Customer Engagement (on-premises) where you can create and maintain user accounts and profiles. Auseris any person who works for a business unit who uses Dynamics 365 Customer Engagement (on-premises). Each user has a user...
While AI chatbots and full service help desk solutions are increasingly popular, straight up live chat is a great way to handle a lot of common customer service issues, and customers generally love it. Plus, it's relatively affordable, so whether you're a startup or an established business...
Pro tip:Send a “customer who bought this also likes this” email, which can make them feel like part of a larger shopping community. 8. Keep your word Whether it's hitting your shipping deadline or honoring a sale price you advertised weeks ago, it's essential that you follow through ...
Receive customer service news, trends, and analysis, plus expert advice. Smart Customer Service Bulletin Periodically, get important offers from SmartCustomerService.com or our advertising partners. Best Practices GenAI for Customer Service –Pitfalls and Lessons Learned Digital-First Customer Service ...
“Nudge™” feature is like having a friendly conversation with your users right when they interact with your site or app. You get real-time feedback on specific pages, features, and even during checkout. Plus, it’s got AI-powered analysis to help you quickly make sense of all that ...
Plus, the voice is both conversational and inspirational. Putting the Pieces Together While looking at the channels separately can help, it’s looking at them holistically that can create the cohesion you need. After all, these channels work together, and your customers interact with...
Customer Stories Solutions Industries Department Solutions Solutions Industries Department Expand How Docusign IAM Helps KPC Private Funds Simplify Complex Investment Agreements Watch VideoRead Story Expand Primerica Partners with Docusign to Deliver High-Tech, High-Touch Financial Services ...