Clothing and shoe ecommerce site Zappos is well-known for its excellent customer service — including its efforts to show customers how much they care by saying thank you and sending gifts. In fact, Zappos even has anoffice-wide tallyof how many gifts and surprises have been sent to customer...
There are a number of example use cases involving reviewing personas, transaction histories, and characteristic behaviors, such as using a recommendation engine: Examine historical information of individual customers that meet a profile and compare those to the larger group of customers meeting the profi...
I stayed at The Herritage for 3 nights and was tottally surprised at the level of service a... Show more Thomas, Australia Golden Phoenix Hotel Manila 8.2 Excellent Based on 17814 reviews Of all the Hotels in Manila we have stayed in The Golden Phoenix is by far the best,very cl... ...
Customer experience: Creating value through transforming customer journeys Number 1, Winter 2016 Customer experience: Creating value through transforming customer journeys is written by experts and practitioners in McKinsey & Company's Customer Experi...
At one point I was keeping a tally of nonreceipt of mail. I have had blanks checks ordered from the bank delivered to a neighbor and then left on my front porch by him. Utility bills aren't delivered every month. Just last week I had to contact my cable company to pay online so I...
Do you really know if you’re providing great customer service? Are you responding to customers fast enough? Is your team genuinely helpful and friendly? When customers ask for a refund, how long does it really take for the money to hit their bank account? Your customers are increasingly com...
Clothing and shoe ecommerce site Zappos is well-known for its excellent customer service — including its efforts to show customers how much they care by saying thank you and sending gifts. In fact, Zappos even has anoffice-wide tallyof ho...
I stayed at The Herritage for 3 nights and was tottally surprised at the level of service a... Show more Thomas, Australia Golden Phoenix Hotel Manila 8.2 Excellent Based on 17814 reviews Of all the Hotels in Manila we have stayed in The Golden Phoenix is by far the best,very cl... ...
Clothing and shoe ecommerce site Zappos is well-known for its excellent customer service — including its efforts to show customers how much they care by saying thank you and sending gifts. In fact, Zappos even has anoffice-wide tallyof how ma...
Clothing and shoe ecommerce site Zappos is well-known for its excellent customer service — including its efforts to show customers how much they care by saying thank you and sending gifts. In fact, Zappos even has anoffice-wide tallyof how many gift...