The risks of under-delivering on customer service on Twitter Twitter customer service examples from top brands And the necessary steps to create an effective customer care strategy for Twitter Conversations, trends and customers move quickly on Twitter, but with a concrete customer care plan, you ca...
As more customers head to social to connect with and talk to brands, social is only going to become more central to your care strategy. Learn more about howSprout’s customer service solutioncan streamline your strategy and eliminate silos, so you can focus on putting the customer first....
Airship offers different APIs to engage and assist customers in different ways. It is an excellent tool for customer engagement and mobile app experience management. It takes care of everything from onboarding to engagement andretention of users. The tool also helps personalize the experience, maxi...
an estimated 2.5 billion people will be social media users. If you want to take advantage of this huge audience, work out your social strategy and get posting.
A solid post-purchase strategy ensures customer needs are met throughout their lifecycle with your brand. Here are some strategies I recommend implementing so customers can get up and running with your product as soon as possible: In-product walkthroughs. Meet customers where they are with an ...
We’ve found that some physical experiences are better online. How well you deliver and personalize these experiences will determine your success in 2023.
Whether you're frontline, managing a team, or focusing on company-wide improvement, these customer service tips ensure you stay competitive.
That’s why customer intent analysis needs to be at the heart of your page content and ads strategy. Here’s an example to further this point. Here’s an old Google ad from Blue cross insurance: Source What do you wish to see when you click on this ad?
has been implementing the "Big Connection" strategy for the past few years. This strategy integrates development services of mobile market, government and enterprise market, family market, and digital services, allowing Zhejiang Mobile to take the first steps to developing smart operations. Using big...
‘Tis the season to bolster your customer care strategy. Keep reading to shape your strategy and to find out which Sprout features will set your team and customers up for success during this crucial period of customer service during the holidays. Social Customer Care by Sprout Social The only...