Give these customer service trends a go by integrating dedicated software solutions like Salesforce that provide a unified platform for seamless interactions across all your customer service channels. Trend 5. Voice of customer data drives strategy While an abundance of customer data is nothing new, ...
Boehm, Elizabeth
What insights can you pull from your numbers and trends? This is yet again where AI can save the day. For example, AI-driven social media sentiment analysis offers a detailed understanding of customer pain points and opportunities to overdeliver as a company. Ready for the future of customer...
What insights can you pull from your numbers and trends? This is yet again where AI can save the day. For example, AI-driven social media sentiment analysis offers a detailed understanding of customer pain points and opportunities to overdeliver as a company. Ready for the future of customer...
The fight for customer loyalty is here. Read the latest customer service statistics and trends to elevate your customer experience in 2024 and beyond.
2023 Global Marketing Trends Report What can brands learn from their highest-growth counterparts to thrive? Explore the trends Join us Deciding the career for you is more than simply “landing the job.” It is finding a place where you know you make a difference each day, where you can be...
Omnichannel customer supportis an integral part of delivering superior CX in today’s digital world. The days of contacting brands through telephone and fax are long gone. The most recent trends in customer care enable you to select your preferred method of reaching a support representative – ph...
But to understand the benefit that great customer care has on the business, we need to outline what we mean when we use the term “customer care” in the first place. Free eBook: 2024 global consumer trends report What is customer care? Customer Care includes all aspects of the customer ...
Jamia Kenan is a Senior Content Specialist for Sprout Social based in Atlanta, GA. When she’s not writing, you’ll find her talking about the Internet from the latest TikTok trends to NFTs and the metaverse. She also enjoys trying new restaurants, hiking and watching movies. ...
Zendesk CX Trends Report Find out what’s driving success in your region, segment, and industry with our personalized report. Get the report Customer care best practices Customer care representatives need resources and guidance to provide an exceptional level of assistance. Below are some of the be...