Educate with CARE. Don’t train your employees. Training is finite (usually one to four days), one way, “I know everything, you know nothing,” instruction. Instead, educate your people interactively, frequently, and continuously with customer CARE, like telephone etiquette, service recovery, ...
Telephone Doctor Customer Service Training is America's Premier eLearning collection. Listening Skills, Questioning Skill, Proactive Service, Irate Customers
Healthcare customer service training Healthcare is just as much a consumer-focused service as other service industries. Dealing with health issues is stressful and the last thing patients need are complications arising from poor communication with the staff. Customer service training can cover a variet...
Jeff Toister’s customer service courses: These courses cover customer service foundations, skills, management, and many other aspects of customer service.Jeff’s customer service booksare also excellent. 5 Free Customer Service Training Materialsfrom Lessonly: Lessonly offers free customer service traini...
We are the experts in customer service training. From healthcare to education, government to retail, Moran Consulting’s expert teams have worked with organizations in a variety of industries. We bring integrity, flexibility, innovation, learning, action and great service to every project. We’re...
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Customer service reps’ responsibilities include dealing with frustrated or even upset customers. Conflict management training can help them productively de-escalate conversations and communicate with empathy and care, which can protect your company’s brand reputation and even turn frustrated customers into...
4. Onboard with care If you don’t already have a dedicated team of customer service reps in place, or if you’re a newcomer to implementing this type of training, consider putting employees through the training course slowly. Measuring training successes through tangible metrics, like the time...
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Look no further, you've found a site dedicated to customer service training ideas, tips and games, saving you precious time and money in finding those resources. Resources like these What do we mean by customer service training? The terms customer care , customer service and customer services ...