ANTESEDEN DAN KONSEKUENSI DARI CUSTOMER SATISFACTION PADA RUMAH SAKIT UMUM DAERAH DI SURABAYAp>The background of this study was to entrust the health services to hospitals on quality, consumers will have the brand attitude, brand attitude of consumers to the brand overall evaluation. Or a ...
PERENCANAAN PENINGKATAN KUALITAS LAYANAN RAWAT INAP MENGGUNAKAN INTEGRASI METODE SERVQUAL DAN QFD (Studi Kasus di Rumah Sakit Umum Djatiroto) Quality of services in a service industry it is very important that the needs of consumers feel fulfilled and satisfied. Especially in the medical or health...
HUBUNGAN BONDING ATTACHMENT DENGAN RESIKO TERJADINYA POSTPARTUM BLUES PADA IBU POSTPARTUM DENGAN SECTIO CAESARIA DI RUMAH SAKIT IBU DAN ANAK (RSIA) SRIKAND... Mother with postpartum blues could love and care to her baby, but sometimes canreact negatively and do not respond at all. Socialization...
Only by a good that patient re-visit intention could be build and in the end increase the hospital's revenue.Keywords: brand equity, brand loyalty, customer loyalty, hospitalABSTRAKLatar belakang: Pertumbuhan rumah sakit di dunia semakin tinggi, dan seiring dengan waktu membuat harapan terhadap ...