Make your return policy easy to find and straightforward. Simplify the return initiation process, possibly through an online portal or app. Consider offering free return shipping if it’s financially feasible for your business. While an item might not be right for a customer now, a smooth ...
Not only does this show you truly care, but it gives them the opportunity to share candid feedback that will help others make the right purchase. 4. Ensure high website responsiveness and usability Customers want their online shopping experience to be seamless and easy. Let’s solve those ...
If you need help, Sprout comes equipped with a customer care-specific Bot Template, which you can tailor to handle holiday-specific questions, like return policies or gift card information. 6. Give agents the context they need to succeed To set your team up for success through the holidays,...
Net Promoter Score (NPS) questions: Examples and template 13 min read What is a good Net Promoter Score? 11 min read SEE MORE
It's vital that you design your customer service experience in a way that makes your customers feel that you do care about them. Today, we’ll show you how to turn a good customer service experience you might already deliver into a great customer service experience your customers will fall...
By asking about specific moments, you can comparetouchpoints in the journeyagainst each other, but there is even greater flexibility here to go deeper. While you can test different touchpoints entirely — for example a customer care vs a purchase interaction — you can also test different channe...
6 months ago verified Frances Hughes , Family Hair Care This template was easy to use and greatly helped me advertise my business!! Thank you J 6 months ago verified Jim Ann Rasco , IMS Wellness Works So easy to use and make adjustments to the information you want in your documents....
Customer service is still necessary, and the folks at Tesco have chosen to useXas a way of executing this with a human touch. They show they care by adding personality to their interactions with customers. Check out this example interaction: ...
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A great example of a brand using this type of return policy isThinxperiod panties. This is not the brand’s standard return policy, but it’s worth mentioning. Thinx benefits because itdoesn’t have to pay for return shipping, plus it’s building brand awareness and customer loyalty. ...