Someone is not doing their work and they just do not care nor value their clients. Date of experience: 24 January 2025 UsefulShare Reply from Virgin Media2 hours ago Hi Marcia, Thanks for taking the time to leave a review. We're really sorry to hear your install has been delayed. ...
Then there is a national outage of the OnDemand service which Virgin do not care about as apparently it's a free service so not a failure in the contract?Told to try Netflix instead ( a seperate contract/payment) yet none of apps worked as there is a local issue of provision of ...
Take care - Virgin Bet Read 1 more review about Virgin Bet AN Anita 2 reviews GB Updated Jan 6, 2025 Terrible experience Account was closed with £1600 balance and this was subsequently declared void with no clear explaniton of why submitted ID failed 'security checks' multiple deposits ...
The number just cuts you off and directs you to a robot that clearly doesn’t understand anything.Why has BT stopped the phone service Date of experience: January 19, 2025 UsefulShare SU Susan 13 reviews GB Dec 12, 2024 This review is for customer care This review is for customer ...
Convenience and customer care go hand in hand, which is whyCustomer Effort Score (CES) is so important. This metric measures how easy it is for a customer to get what they need, whether that’s finding your customer support phone number or getting connected to the right agent. ...
Customer service can be provided via various channels, such as in-person, phone, email, live chat, and social media. Consumer service, on the other hand, refers to intangible products aimed at households, encompassing industries like hospitality, healthcare, and finance. Effective service delivery...
In business, also, we need to concentrate on giving people what they need, and sometimes this comes at the cost of what we want.Virgin media, for example, has designed its business to deliver broadband services at competitive prices. When something goes wrong, they will do their best to fi...
This isn’t usually a problem on Facebook, as a lot of brands just resort to posting on their timeline, while reserving their Facebook wall for any customer care issues (e.g. Hotels.com, Virgin Media, EasyJet). Other pages, however, have a closed wall (for various reasons), leading ...
Volvo Head of Training for Global Customer Care Strategic, results-focused leader, driving commitment to excellence through learning development and delivery and expert management of teams and processes. My motorsport background gives me a unique perspective when it comes to premium brands which I ha...
Just as the perspective of a child's minor injury is reset when showered with attention and care, customers' perceptions of their complaints can diminish when handled with empathy and genuine concern. This shift in perspective helps to de-escalate the situation and resolve conflicts more easily. ...