The SparkleCallCenter call center system, or SparkleCC for short. It to SparkleComm unified communication soft exchange technology as the core, in support of traditional voice, VoIP, fax, SMS access, but also support WAP, MMS, video and streaming media transmission; While supporting PSTN network ...
游波李军CN101079928A Jun 26, 2007 Nov 28, 2007 中兴通讯股份有限公司 客户呼叫中心系统CN101079928A Jun 26, 2007 Nov 28, 2007 中兴通讯股份有限公司 Customer call center systemCN101079928A * Jun 26, 2007 Nov 28, 2007 中兴通讯股份有限公司 Customer call center system...
SparkleComm call center based on the intelligent voice navigation IVR and a variety of ACD ringing policies, intelligent phone distribution to agents, flexible, convenient and fast.
× Satisfaction Evaluation The SparkleComm call center system has an agent service satisfaction survey platform. The user calls into the system. After the call is completed with the agent representative, the agent first hangs up, and the system automatically transfers the user to the satisfaction eva...
Streamline operations, enhance customer service & boost efficiency with C-Zentrix Call Center Software in India, one of the best call center solution provider.
PROBLEM TO BE SOLVED: To select an appropriate operator who deals with a customer by determining a customer's emotion by a call content and a voice in dealing with a customer of a call center. An IVR device includes a reception information table for call calls, an operator information table...
Also known as inbound customer service phone call, the module is designed for an incoming call center module, application scenarios such as ticketing, reservation center applications, including Customer support Sales management Features Multiple contact info record ...
They need a reputation management system with ISPs, complaint management processes, opt-ins, one-click unsubscribe features, and a process to manage bounced emails and invalid email addresses. 4 Targeting and personalizing messages To make communications more relevant, a customer service team ...
We manage your Cloud technology 24/7/365, so you don’t have to. That includes system updates, upgrades, and enhanced technical collaboration to quickly resolve issues and communicate with you. Proactive and consultative You have deadlines to hit and goals to reach. Our designated customer succes...
Customer Service Information System for a Call Center[J]. Procedia Computer Science, vol. 59, no. 1, pp. 298-304, 2015.Sartika Kurniali, Titan, "Customer Service Information System for a Call Center," Procedia Computer Science, vol. 59, no. 1, pp. 298-304, 2015....