AB 2570prohibits a licensee from including provisions in settlements of a civil dispute that prohibit the consumer from contacting, filing a complaint, or withdrawing a complaint with CSLB (or any other consumer protection program overseen by the Department of Consumer Affairs). SB 1576enables CSL...
The CSLB usually sends a form letter to the contractor, advising that a complaint has been received from a complainant, the address where the project is located, and an advisory that the contractor should contact the customer and attempt to settle the matter. In that written communication - I...