A goodCSAT scoreindicates a high level of customer satisfaction. However, the meaning of a‘good’score varies across industries and businesses. Generally, a CSAT score Above 80% is considered awesomedenoting your business has the highest number of satisfied customers. 60- 80% is considered gooda...
You also can’t establish why they’re unhappy, meaning you can’t take action aimed at resolving their issues and improving their overall experience. If your customers churn faster than you can acquire new customers, your business is in trouble. According to Forbes, organizations lo...
Whilst this approach does allow you to capture feedback quickly from a proportionately higher percentage of your customer base, the meaning behind a CSAT score can be difficult to gauge due to the sparse amount of detail shared. Also, as you’ll never be able to get every customer to take ...