Mike Henry CX Writer Mike is a passionate professional dedicated to uncovering and reporting on the latest trends and best practices in the Customer Experience (CX) and Reputation Management industries. With a keen eye for innovation and a commitment to excellence, Mike strives to deliver insightful...
Discover the full value of AI in customer service Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation. Calculate your savings Products Explore all Products AI for Customer Experience AI for Customer Experience Purpose-built AI for unparalleled CX...
We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting. Chris Salans Owner, Mosaic Bali Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. Shefali V. ...
Quantitative data (closed-ended) provide measurable numbers in the form of ratings or rankings to gauge the customers’ experience. Qualitative data (open-ended) allows customers to speak their minds to record their opinions, concerns, and suggestions. Adding more open-ended questions would make the...
Computer Software: 76 Consumer Shipping: 76 Credit Unions: 77 Financial Advisors: 77 Full-Service Restaurants: 79 Hotels: 73 Internet Retail: 78 Internet Travel Services: 74 Life Insurance: 78 Specialty Retail Stores: 77 Now that you've seen typical CSAT scores, let’s discuss when you should...