The mistake most of us make in our Crucial Conversations is we believe that we have to choose between telling the truth and keeping a friend. Skilled communicators resist this false trade-off and look for ways to do both. They look for a way to be both 100 percent honest and 100 percent...
WELCOME Crucial Conversations Tools for Talking When Stakes are High By: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzier, Stephen Covey Meet Your Leadership Team Randy Mayes Randy Mayes, MBA Professional Certified Coach, ICF Don Harkey Don Harkey, Engineer President of Galt Consulting ...
-那么第一步就是甄别在什么时候对话中有人失去了安全感( notify when safety is at risk)1. 在对话中不能只关注内容,也要关注其他附属情况,要一直同时关注这两点2.注意对方和自身的一些变化,就是附属情况的变化。当人们感到不安全的时候,有两种主要表现。A.逃避 (a. masking-ironically, b. avoiding, c.with...
Ant Hive Media
Data were collected (by RK and AG) via observation within oncology services, semi-structured interviews, informal conversations and review of hospital medical notes. Individual, dyad or small-group (for family units of more than two members) interviews were conducted in private spaces, such as ...