vary, second that the stakes are high, and third that emotions run high. What makes each of these conversations crucial is that the results could have a huge impact on the quality of your life. The mission of this book is to enable people to handle (even master) crucial conversations in...
-那么第一步就是甄别在什么时候对话中有人失去了安全感( notify when safety is at risk)1. 在对话中不能只关注内容,也要关注其他附属情况,要一直同时关注这两点2.注意对方和自身的一些变化,就是附属情况的变化。当人们感到不安全的时候,有两种主要表现。A.逃避 (a. masking-ironically, b. avoiding, c.with...