Crucial conversation all summaryChapter 1: What is a crucial conversation? And who cares?Crucial conversation signs:1) Opinions vary2) High Stakes3) Strong EmotionsWhy we go crucial conversation wrong?That is because we are designed wrong. When conversation turn from routine to crucial, we are o...
conversations about virtually any topic. This book gives the tools to handle life’s most difficult conversations, say what’s on your mind, and achieve positive outcomes. Noteworthy info regarding contents and chapter titles:START WITH HEART Here's how people who are skilled at dialogue stay ...
-那么第一步就是甄别在什么时候对话中有人失去了安全感( notify when safety is at risk)1. 在对话中不能只关注内容,也要关注其他附属情况,要一直同时关注这两点2.注意对方和自身的一些变化,就是附属情况的变化。当人们感到不安全的时候,有两种主要表现。A.逃避 (a. masking-ironically, b. avoiding, c.with...
6 Evolution of thought that led to the development of Crucial Conversations as a safety system ... 6 Crucial Conversations in the critical care setting ... 7 Summary of chapters ...
What was shown on television for several minutes has collectively cost those of us with ME days and days worth of energy, filling in complaint forms and having unneeded conversations with people about the reality of living with our condition. Dr Charles Shepard, Hon Medical Advisor for the ME ...