A good CRMS makes your life easy because it’s created by people who understand what you need. It’s simple to find out what goes where in the system and to make sure it gets there. You should be able to enter s, phone calls, and face-to-face meetings quickly and easily, without ...
英文版crm研究报告 SA-SU0050-030611-A4 SEGMENTMANAGEMENTTREND-1 inertialmigrators e.g.thosethatleaveorreducerelationshipbecauseactivelydissatisfied,oftenbyaspecificevent 0 SA-SU0050-030611-A4 ESSENTIALTOUNDERSTANDISSUEDRIVERSANDCOSTOFFIXING Sourcesofdissatisfaction High%Structural•Coverage drivers •Service...
A Powerful CRM System OnSite CRM has the power you need to handle every aspect of the construction industry with everything you need to track leads, inquiries and projects. The system allows any professional in your network to update the cloud-based, responsive platform because anybody in your ...
31 ICBC ChangChun CRM_Rose.ppt,June 4, 2002 Teradata CRM 優化客戶關係 創造競爭優勢 Rose Pai Senior Consultant Greater China Area Agenda Agenda Customer Relationship Management is... …an enterprise approach to understanding and influencing customer behav
CRM-Introduction 吳明泉博士2009 10 10 Declining Customer Satisfaction Declining Customer Satisfaction-- Example Example Household Appliances 60 65 70 75 80 85 90 1994 1996 1998 2000 2002 -3.5% Scheduled Airlines 60 65 70 75 80 85 90 1994 1996 1998 2000 2002 -8.4% Commercial Banks 60 65 70 ...