CRM-In banking industry with a special focus on CRM initiatives in state Bank of IndiaRavi, P
Today’s customers have fully embraced the convenience of the digital age in the banking industry. Not only do they prequalify for a loan on their laptops, but they explore credit card options via smartphones. Moreover, they could have their mortgage through one financial institution and several...
Banking IndustryCustomer ChurnCustomer Relationship Management (CRM)Temporal Abstraction,This article describes how the bank industry in Taiwan must function in ... LC Cheng,CC Wu,CY Chen - 《Journal of Global Information Management》 被引量: 0发表: 2019年 THE STUDY OF THE EFFECTS OF KNOWLEDGE ...
Although Customer Relationship Management (CRM) is arguable the most important area of concern to enterprises in an era of electronic commerce (EC), few studies have explored it from an industry-specific perspective to develop usable action plans. The banking industry is one of the major beneficiar...
SuperOffice CRM for the Banking & Finance industry Customer overview A complete overview of customer information in one place – from contact details, email correspondence, phone calls, documents, sales or minutes of meetings. With one click, the entire company is provided with a 360-degree view...
The purpose of this paper is to develop an integrated model of Quality Function Deployment and Customer Relationship Management for service delivery in banking industry. The results of research show that the integration of Customer Relationship Management and Quality Function Deployment lead to an ...
The problem of information management is not unique for the banking sector, but the consequence is much severe than any other. The banking sector is the most sensitive industry in this sense. Bankers, who rely on data derived from manual tools, are simply feeling the brunt these d...
Now, service organization's (Banking Sector) activities are confined to one single activity, but they provide a plethora of services, keeping in mind the requirement and convenience of customer. Information technology has embraced banking services like any other industry. New generation service usage ...
Today's banking is known as Innovative banking. The coming together of information technology, communication and entertainment (ICE) has given rise to new innovations in the product design and their delivery in the banking and finance industry. Driven by new technologies, changing customer preferences...
CRM in Banking: Features to Prioritize for Business Success Learn about the role of a CRM in banking and uncover the main features the best of these solutions should possess. Read More May 26, 2022 Top Features of Effective Insurance CRM Software Find out the must-have features of insurance...