CRM-In banking industry with a special focus on CRM initiatives in state Bank of IndiaRavi, P
Today’s customers have fully embraced the convenience of the digital age in the banking industry. Not only do they prequalify for a loan on their laptops, but they explore credit card options via smartphones. Moreover, they could have their mortgage through one financial institution and several...
UK.This research has investigated and covered the overall operational issues of the CRM system within the banking industry of both developed and developing countries i.e. UK and Pakistan by using a qualitative case study research approach with two case studies, in which the Pakistani banking ...
Although Customer Relationship Management (CRM) is arguable the most important area of concern to enterprises in an era of electronic commerce (EC), few studies have explored it from an industry-specific perspective to develop usable action plans. The banking industry is one of the major beneficiar...
Now, service organization's (Banking Sector) activities are confined to one single activity, but they provide a plethora of services, keeping in mind the requirement and convenience of customer. Information technology has embraced banking services like any other industry. New generation service usage ...
The purpose of this paper is to develop an integrated model of Quality Function Deployment and Customer Relationship Management for service delivery in banking industry. The results of research show that the integration of Customer Relationship Management and Quality Function Deployment lead to an ...
CRM in banking sector is still not used widely though it is becoming the need of the hour that the Banks should provide this vital service which is mandatory to its valuable Customers. Customer Life Time value (CLV) and Customer Delight is improved by adopting and enriching the customer ...
SuperOffice CRM for the Banking & Finance industry Customer overview A complete overview of customer information in one place – from contact details, email correspondence, phone calls, documents, sales or minutes of meetings. With one click, the entire company is provided with a 360-degree view...
On top of delivering the superior performance, and usability associated with first generation Cloud Computing, our CRM for Private Banking product was built to address the integration challenges, inflating costs, and limited functionality faced by other CRM options currently in market. Learn More About...
Improved Collaboration: By better streamlining processes and securely enabling the quick and easy sharing of information among different teams, VeriTouch is able to enhance sales and service efficiency resulting in higher satisfaction and greater customer loyalty. Moving from transactio...