Predicts 2017: CRM Customer Service and SupportMichael MaozJim DaviesJenny SussinOlive HuangBrian ManusamaNadine LeBlancJim Robinson
Explore SugarCRM services & support offerings. From implementing and advisory services to product support, Sugar ranks as #1 in customer satisfaction.
CRM solutions focus on automating and improving business processes in front-office areas such as marketing, sales, customer service and support. CRM software and hardware is only part of the solution, as the people, processes, management... T Morita,Y Sato,E Ayukawa,... 被引量: 12发表: 20...
Service CRM: integrated dedicated customer service support with sales and marketing. This often features multiple contact points, including responsive online chat, mobile, email, and social media. Collaborative CRM: encourages the sharing of customer data across business segments and among teams to impro...
Hype Cycle for CRM Customer Service and Field Service, 2010 J Jacobs 被引量: 0发表: 0年 Social CRM as a business strategy Marketers are working in challenging times. Never before have we been able to get so close to our customers and engage with them in such a timely and relevant manner...
Boost Service Effectiveness and Increase Customer Satisfaction! Today, customer demands uncompromised speed and responsive services across every channel from call center to email and social web. With Claritas™ CRM for Support, you will deliver it all under one integrated platform. Corporations can ...
Enterprise Support Have a single point of contact from Zoho working with your team(s) and handling all your product, support, and service requirements exclusively. This service combines strategic account management with preemptive, insight-driven support. ...
Service Planning and Forecasting Customer Service and Support Resource Planning and Optimization Service Operations Management CRM 服务概述 (1) 交互中心内的服务 服务订单和请求管理 投诉和退货管理 知识管理 合同和权力(Entitlements) 安装点管理 资源规划 交叉销售和向上/向下兼容销售(Up/Down Sell) 问题(Case)...
, personalised support at any time of day or night. A CRM system can help you provide the high-quality service that customers are looking for. Your service representatives can quickly access a customer’s record of all past interactions so they can provide quick, informed answers and service....
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business....