3. 地理信息 (Geographic)：地址: 客户的公司地址或常住地址；地区: 客户所在的地区或国家。4. 交互数据 (Engagement Data)：购买历史: 客户的购买记录和偏好；服务使用: 客户使用服务的频率和程度；反馈和评价: 客户对产品或服务的反馈和评价。5. 客户分析 (Customer Analytics)：消费行为: 客户的购买习惯和偏好...
地区:客户所在的地区或国家。 4. 交互数据 (Engagement Data): 购买历史:客户的购买记录和偏好; 服务使用:客户使用服务的频率和程度; 反馈和评价:客户对产品或服务的反馈和评价。 5. 客户分析 (Customer Analytics): 消费行为:客户的购买习惯和偏好; 客户满意度:客户对服务或产品的满意程度; 市场细分:根据不同的...
伴随着社交媒体的蓬勃发展,SCRM(Social CRM,社交化客户关系管理)近年大热,有人说它是CRM(Customer Relationship Management,客户关系管理)的延伸和补充,也有人说SCRM是基于国内社交平台兴盛而产生的一种新的商业策略和客户关系管理模式,在这两种理解之上,Convertlab认为SCRM是出于CRM,又有别于CRM,而它们之间究竟有什么不...
CRM Technologies for the Emerging Customer Engagement HubMichael Maoz
customer service strategy. This roundtable aims to equip participants with the know-how to leverage this data goldmine effectively. By analyzing past interactions, businesses can identify automation opportunities, fine-tune self-service strategies, and enhance their overall approach to customer engagement....
Our Intelligent Customer Management solution, comprised of financial services-specific CRM, Client Engagement Tools, and Integrated Desktops designed to: increase user productivity, optimize customer value, improve customer loyalty, deliver personalization, grow assets under management, maximize share of wallet...
customer service strategy. This roundtable aims to equip participants with the know-how to leverage this data goldmine effectively. By analyzing past interactions, businesses can identify automation opportunities, fine-tune self-service strategies, and enhance their overall approach to customer engagement....
Brightlark, a HubSpot CRM Studio, helps socially responsible businesses enhance customer experience and drive growth. Book free 30-minute assessment today!
Finally, a CRM has the ability to integrate with your other software, like your customer service, billing, accounting, surveys, document signing, and other important business functions. It thereby acts as a central hub for all your sales and marketing activities. ...
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