Once a CRM strategy and technology for customer service was in place, it became vital to develop processes for measuring and monitoring performance. Metrics created to measure customer retention; acquisition and market share have been implemented and used as a key management tool. Practical ...
Your company’s CRM system is a rich mine of information, but it takes customer experience data to really bring its value into focus.
Tag and categorize leads based on their acquisition source, such as social media, email campaigns, etc. If you need to track unique acquisition metrics, CRM platforms like NetHunt allow you to do that with ultra-customizable fields. Use CRM’s integration with Google Analytics, social media, e...
CallTrackingMetrics' AskAI Summaries provides interaction insights while VoiceAI helps businesses set up after-hours assistants. Posted December 10, 2024 Calabrio Launches AI-Driven Solution for Healthcare Calabrio is leading a partnership developing a platform to manage virtual and human agents for tele...
Service Policy equals Contract An Oracle agreement explainer Open all Oracle has two primary agreements used for the sale of its products and services: the Cloud Services Agreement (CSA) and the Oracle Master Agreement (OMA). Each are available as either a transactional agreement or a five-year...
People want to do business with companies that offer excellent customer service, but customer service goes beyond a warm smile and saying “Have a nice day.” Using your customer relationship management (CRM) software more effectively can help boost your business’s customer service game. We’ll...
A comprehensiveCRM systemenables you to use a range of new metrics, driven by the ability to collect data in incredible detail based on actual records of customer interactions – though of course that data still needs to be interpreted with a degree of judgment. ...
To stay ahead, your company needs to be centered around your customers and enabled by the right technology. But getting up-to-date, reliable, and actionable information can be tricky. How do you translate the many streams of data coming in from sales, customer service, marketing, and social...
The social media customer service metrics that experts measure Published on January 8, 2025 • Reading time 14 minutes Categories Customer Care Team Collaboration Field tested tips for aligning customer service and marketing Published on December 20, 2024 • Reading time 12 minutes Categories...
In the end, the metrics that Capsule offers make up for some of the limitations. You can connect Capsule to thousands of apps via Zapier (no coding skills required) so that all your important business workflows run in the background. Import sales opportunities or projects, send automatic ...