doi:10.1108/CR-04-2013-0037Shamsuddin AhmedFrancis AmagohCompetitiveness ReviewAhmed, S., Amagoh, F. (2014). Process analysis and capacity utilization in a dental clinic in Kazakhstan. Competitiveness Review, 24(4), 347-356.Ahmed, S., & Amagoh, F. (2014). Process Analysis and Capacity Utilization in a Dental Clinic...