Call centre agents should have certain competencies to perform their duties sufficiently. Identifying competencies, required to be effective agents, will ease the task of training and recruitment. Due to the interrelatedness of the call centre agent, the management of a call centre and customers, ...
Core Competencies that enable Saga to enter apparently different markets: Clear distinctive brand proposition that focuses solely on a closely-defined customer group Leading direct marketing skills - database management; direct-mailing campaigns; call centre sales conversion Skills in customer relationship ...
country demands, a portion of the Centre’s extrabudgetary resources had been redeployed to cover key core competencies. daccess-ods.un.org 咨 询委员会还获悉,为了满足各国的迫切需要,已重新部署该中心预算外资 源中的一部分,为关键核心主管范围 内的工作提供经费。 daccess-ods.un.org [...] St...
Our whole country commitment to these languages and the cultural competencies that come with these is strong and evident in all that we do. Therefore, New Zealand leadership has developed our Permobil Core Values further to reflect the diversity of our people. These values support our staff, our...
Franks, P.C. (2014). Sustainability: An Unintended Consequence of the Integration of Digital Curation Core Competencies into the MLIS Curricula. In: Bolikowski, Ł., Casarosa, V., Goodale, P., Houssos, N., Manghi, P., Schirrwagen, J. (eds) Theory and Practice of Digital Libraries ...
Grobbelaar R.L., Roodt G., Venter A., Critical Competencies to Promote a Customer Service Core Capa- bility in a Human Resources Call Centre, "Journal of Human Resource Management" 2004, No. 2.Grobbelaar, R.L., Roodt, G., & Venter, A. (2004). Critical competencies to promote a...
Core competencies of Malaysian science centre facilitators: A Delphi studyLilia HalimKamisah OsmanWan Nor Fadzilah Wan Husin
A need existed to investigate the core competencies required by toxicology graduates to effectively operate in a Poisons Information Centre. The aim of this study was to obtain consensus from an expert group of health care workers on these core competencies. This was done by making use of the ...
Core competencies for cardiac rehabilitation/secondary prevention professionals: 2010 update: Position statement of the American Association of Cardiovascular and Pulmonary Rehabilitation. J. Cardiopulm. Rehabil. Prev. 2011, 31, 2–10. [CrossRef] 11. Van Halewijn, G.; Deckers, J.; Tay, H.Y.;...
Next, we define the core competencies (aspects/criteria) of SDM tasks by expert interviews and literature reviews. Then, we evaluate the satisfaction index and attention index for each aspect/criterion and apply the SAA technique to assess the satisfaction and attention status in the third step. ...