New:Premium Benchmarking Dashboards New:Webinar: The AI Divide Consulting, training, certification and research that transform operations to deliver exceptional customer experiences Latest Spotlight Insights COPC Smartmarks Insights Employee Engagement Research ...
New:Premium Benchmarking Dashboards New:CX Performance Awards Consulting, training, certification and research that transform operations to deliver exceptional customer experiences Latest Spotlight Insights COPC®SmartMarks Insights Employee Engagement Global Research Report ...
Benchmarking DashboardsABOUT us Customer Experience Management Experts Providing consulting, training, certification, benchmarking and research for operations that support the customer experienceDedicated to Improving the Customer Experience Founded in 1996, COPC Inc. began by helping call centers improve the...
The objective of the COPC CX Standard, regardless of organizational size or customer journey complexity, is that customer experience and revenue can be maximized while reducing costs. Download The COPC CX Standard Measurable Improvements Get measurable improvements in customer satisfaction, operational effic...
Search Submit Benchmarking DashboardsCelebrating Your Achievements! We're proud to share in our customer's success! See on of our live virtual classes in action. Ready to work together? Whether you want to learn more about our offerings or have specific questions about our capabilities, we wan...
Gauge your performance with the COPC Premium Benchmarking Dashboards. With advanced filters, in-depth metrics, and 15+ years of audited data, this toolkit helps you stay ahead of the curve and make smarter, faster decisions. Explore Premium Insights COPC CX Standard Certification is based on th...
The objective of the COPC CX Standard, regardless of organizational size or customer journey complexity, is that customer experience and revenue can be maximized while reducing costs. Download The COPC CX Standard Measurable Improvements Get measurable improvements in customer satisfaction, operational effic...
Don’t leave your performance to guesswork. The COPC Premium Benchmarking Dashboards provide exclusive access to the data and insights you need to outpace the competition. Compare your metrics against global standards, identify performance gaps, and take decisive action with confidence. ...
This 2018 report is based on extensive surveying of more than 30,000 consumers and covers a broad range of customer experience-related topics.
Benchmarking DashboardsCustomer Experience Management Services Providing consulting, training, certification, benchmarking and research for operations that support the customer experience Service Areas COPC® Best Practices for CX Operations Take our flagship training for customer experience management. This ...