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messaging [10]. Voice (phone) channel is the most used communication channel in a CC and is usually categorized into two operational modes: inbound and outbound. Inbound is when customers call into CC and outbound is when CSRs call customers. Figure2provides an example of various channels of...
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I only have a mortgage payment, electric bill and phone bill ,I let everything else go when my husband went to prison 3 years ago, he was recently released, but decided to walk out, so I have no help. I Don’t want to lose my house or electricity and need my phone to try and ...