Connect and Severn Trent worked closely together to develop the digital CX. Across every measure, Severn Trent has seen tangible benefits delivered to both customers and employees – which in turn is driving operational effectiveness. Bill Wilson, Digital Channel Strategy Lead –Severn Trent Water ...
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Typical customers:The fact TrustCall On Demand protects customers from the gaze of PCI compliance means that it is suitable for any contact centre which takes payments over the phone. Customers who have adopted TrustCall On Demand include DHL, Severn Trent Water, Yellow Pages, TIF, PDSA, Benson...