Identity: Customer and employee access management Salesforce Connect: Managed integration service Trailhead: Guided learning paths for every level Bolt: CRM-based communities, portals, and templates Einstein Analytics: Business and app intelligence Salesforce1: Mobile productivitySolutions...
Customer Community: Digital self-service portals and communities Mobile Messaging: Customer support via text and Facebook Messenger Live Agent Chat: Real-time chat for sites and apps Video Chat: 2-way support you can embed into sites and apps Knowledge: Integrated answer management Service Analytics...
chatbot interaction, or even internal searches, to create a customer profile. This allows for highly detailed marketing in which individualized customer needs are addressed. With high conversion
Dyson in Chicago. Photoography © Paul Morgan. As the scope of customer service communication broadens, the physical environment evolves to support growing teams of service agents. Traditional call centers – the ones that have a reputation as soul-sucking, high turn-over environments – are disa...