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The UK Contact Centre Decision-Maker's Guide 2022 (19th edition) The AI & Machine Learning Chapter Sponsored by "The 2022 UK Contact Centre Decision-Makers' Guide (19th edition)" © ContactBabel 2022 Please note that all information is believed correct at the time of publication, but ...
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When it comes to hard skills, they need to know how to use dashboards, service tools, consoles, automation tools and access to customer data to do their job well and make more personalised recommendations to customers in real time.Choosing between a call centre vs. contact centre strategy ...
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“Our agent feedback has been an absolute delight for everyone involved, as the feature-rich navigation in the new desktop has really improved the speed and access to information that agent’s love as part of their job.”– William Carson, Director of Marketing Engagement, Ascensos ...
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