Where relevant and as required, governmental bodies including local authorities, the Home Office, HMRC and the Department for Work and Pensions and its agencies Other Higher Education organisations, in order to assist with tracking and research into access to Higher Education Companies or organisations...
Communicating over online media such as email, Chat and SMS has put new demands on contact centres. To maintain efficiency and quality, new tools and processes need to be implemented. Cention does this in a unique way that enables contact centres to handle the digital communication swiftly and ...
Typical customers:Public and private organisations of all sizes including the likes of Dixons KNOWHOW, HMRC, University of Liverpool, MoneyPenney, Santander, Centrica and Get Connected Typical price for a 100 agent solution:Average price: £10,000 via a Plantronics Authorised Partner Comments from ...
Speech recognition-powered security measures such as voice biometrics, used by HMRC since 2018, can help cut down on the mundanities of CX, like the necessity of answering security questions, while making sure that the only ones who can get access are the customers themselves. ...
Where relevant and as required, governmental bodies including local authorities, the Home Office, HMRC and the Department for Work and Pensions and its agencies Other Higher Education organisations, in order to assist with tracking and research into access to Higher Education Companies or organisations...