The largest awards programme that recognises contact centre talent in the UK Celebrating their 30th year in 2025, the UK National Contact Centre Awards are the longest running and the most highly respected awards programme dedicated to the UK contact centre industry. Why? Because when you win, yo...
Outsourced Contact Centre of the Year went to Interact Contact Centres. Michael Pollock, Group Managing Director, said,“We are so proud to win Gold at the UK National Contact Centre Awards this year. Being recognized as having the best outsourced operation in the UK is incredible. A bi...
What’s Your Unique Contact Centre Superpower?Relive the magic of 2024 edition of Customer Contact Week ANZ! Thee showreels capture the energy, insights, and connections that make CCW the premier event for the customer experience (CX) industry in Australia & New Zealand. Get excited for the ...
This year marks the 30th anniversary of the UK National Contact Centre Awards, celebrating the individuals and teams who drive excellence and make a meaningful impact in their contact centre operations. As the longest-running and most prestigious awards programme in the UK contact centre industry, t...
Serco shortlisted in North West Contact Centre awardsBy Rachel Dalton
Contact Centre News and Information from the UK Contact Centre Industry. The go to website for all contact centre professionals
Cirrus Announces Sponsorship of the South West Contact Centre Forum Awards 2024 News Cirrus Partners with Redcentric to Support Organisations Through Their Digital Transformation Journeys News Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership News Cirrus Contact Centre Solutions Announces ...
On-Premise Contact Centre Solution provides a high level of customisation and control, enables organisations to tailor the contact centre infrastructure to their specific needs and industry standards. Learn more CONVERSATIONAL AI SOLUTIONS Transform engagement & drive business value with Conversational AI, ...
Scalability and remote capabilities of a cloud-based contact centre Efficiency and performance gains via deeper analytics insights Loyalty as a result of delivering an omnichannel customer experience Hear More from Our Customers INTELLIGENT. CONNECTED. EFFORTLESS. Agents, empowered with rich, real-time...
InstaCC™ but also provides a range of flexible private/public/hybrid cloud solutions, tailored customisations, smooth integrations, and continuous real-time monitoring of crucial contact centre KPIs. Our comprehensive approach ensures end-to-end accountability, promising swift market deployment and a ...