£9/user/month + £39//workload/month for our fully automatic injixo Forecast functionality. Considering a 100 agent contact centre and approximately 3 main activities (e.g. Customer Support Hotline, Chat and Email), you will end up with an overall cost of around £...
number of contacts, serviced by the agent set during the selected time period, that are not related to another contact serviced by the agent and (b) a number of contacts, serviced by the agent set during the selected time period, that are related to another contact serviced by the agent....