With Microsoft Unified Communications Managed API 5.0, you can turn your communications infrastructure into a profit center. UCMA 5.0-based Contact Center applications are able to match customers (the Front-Office) with agents (the Back-Office), integrating traditional interactive voice response (IVR)...
centers (UCCX, UCCE, and PCCE), communications managers (CUCM), voicemail (Cisco Unity Connection) and IM & Presence by up to 85%. With UniCloud™ the entire provisioning can be completed in seconds using a single-pane-of-glass tool, which unifies both, UC and contact center ...
Data Sheet Cisco Unified Contact Center Enterprise 10.0 Cisco® Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace. As part of the Cisco Unified Communications Solutions portfol...
Intermedia offers the leading Customer Service Contact & Call Center Software combining a robust suite of features, and carrier-grade reliability, backed by 24/7 support
Converged Communication Systems, which Avaya has recognized as part of select group of "Partners in Customer Excellence, can help get your company set up with this leading contact center solution for larger businesses. ACCS - a solution for IP Office businesses that supports as many as 1,000 ...
Cisco Unified Communications System Release 5.0 integrates telephony, conferencing (voice and web), messaging, and contact center products for enterprise IP customers in a variety of deployment models using SIP and SCCP endpoints over IP networks. The contact center system is a portion of the end-...
Contact Center as a Service (CCaaS), also known as a hosted contact center, is a cloud-based solution for streamlining customer calling experiences.
A Multi-Channel Contact Center Solution that unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. Learn More Simplifying Customer Support ...
such as instant messaging, social media, e-mail, business blog, video interaction, unified communication and collaborative office, customer interaction based on computer desktop is growing rapidly. Therefore, recording on these interactions has become increasingly significant for the contact center. ...
In today's fast-paced business environment, customer engagement has become a critical factor for success. Organizations are increasingly turning to advanced multi-tenant contact center software and open source unified communication solutions to optimize... read moreContact...