CIO Applications magazine gives an overview of advancement in contact center technology like unified omnichannel communications, machine-to-machine communications and Artificial Intelligence(AI).
Making your contact center more efficient requires technology that can empower your agents to solve issues more quickly and effectively. But which solutions deserve a spot in your tech stack? Here’s a no-nonsense guide to the best contact center software available right now. Author:Adam Bunker ...
Your contact center software should fit your business—not the other way around. Tailor every layer of Flex to match the way you interact with customers, from the digital channels you support to integrations with your current tech stack.
Futwork is a modern contact center solution built for companies that care about their customersWe are the champions of customer communication Get a DemoFull Stack Customer Communication Solutions State-of-the-art technology meets top tier talent.We train, manage and deploy the best agents, powered...
Enjoy a unified, modern architecture offering a seamless, connected experience on a single screen, in contrast to disjointed customer experiences and app hopping with a patched-together tech stack. Future proof Continuous integration and continuous delivery ...
2025 Contact center buyer’s guide Make your buying decision easier, wherever you are on your journey. Download now See what else you can do with Genesys Explore all capabilities Cloud architecture and open platform Modernize your tech stack and enable faster innovation — while guaranteeing secure...
Your CX operation requires multiple systems running in concert – contact center, CRM, AI, and more. Our approach crosses tech platforms, ensuring all facets of your CX and EX are firing. Built-in innovation SurroundCX Managed Services are designed to help you keep pace with rapidly advancing...
Our AI-powered tools integrate with your existing tech stack to bring a new level of understanding and optimization to the whole organization – not just the contact center. Connect to any On-Prem, CCaaS, or home-grown system Create & automate sophisticated workflows driving action back through...
Lay the foundation of customer service success with an innovative tech stack that underpins your entire program. Your Number One Contact Center Partner With years’ of experience building world-class outsourced customer service programs, we have the resources, expertise and innovative technologies to del...
“the tech worked with us to find the issue and resolve it in a timely manner.” Shawn F “Thank you for the quick resolution.” Marc R “Great Job!” Justin D “Excellent attitude and knowledgeable.” Adam “Always superb!!”