Contaque is a global leader in omni-channel contact center software solutions with features such as AI, Voice and Chat Bots, Sentiment Analysis, and GSM-based calling.
What are the benefits of CCaaS? How to choose the right CCaaS software for your business How to operationalize CCaaS software What is CCaaS? Contact center as a service (CCaaS) is a cloud-based software solution that makes it possible to create a virtual contact center. To know the real st...
Help desk software A cloud-based solution for your CRM Call recording for customer feedback analysis A self-serve customer service portal Performance management tools Omnichannel messaging The benefits of using contact center software Contact center leaders need to think strategically about where to inve...
Contact center features and benefits Contact center use cases 5 strategies for a successful contact center Considerations when choosing contact center software Transform customer experience with your contact center Contact centers vs call centers: What's the difference?
A contact centre is a virtual ‘hub’ through which all customer contacts are managed. Operating as part of a company’s existing customer relationship management (CRM) solution, contact centres generally take the form of software that has been integrated into the various contact media used by cu...
Benefits of Contact Center Software for Healthcare Industry With thecontact center software, patients are no longer required to wait in hospitals for their turn. They can opt for a virtual healthcare experience with the help of this solution that allows them to communicate effectively...
What are the benefits of a cloud contact center? Is a cloud contact center more cost-effective for my business? How can cloud contact centers improve customer experiences? Is a cloud contact center secure? What is the difference between a cloud contact center and an on-premises contact center...
Cisco Flex Plan for Contact Center Buy a mix of on-premises, hosted, and cloud contact center solutions in a user-based subscription, pay-as-you-grow model. View Flex Plan infographic (PDF - 93.9 KB) See the Flex Plan data sheet On-premises cloud applications Enjoy the benefits of mod...
Streamline operations, enhance customer service & boost efficiency with C-Zentrix Call Center Software in India, one of the best call center solution provider.
Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Webex Contact Center's best-of-breed platform architecture brings your business the innovation, flexibility, scalability, and agility of the cloud without sacrificing security (Figure 1). As a cloud-based ...