Intermedia offers the leading Customer Service Contact & Call Center Software combining a robust suite of features, and carrier-grade reliability, backed by 24/7 support
It was reported that the problem encountered by nearly 6, 000 contact centers in the country with regards to the quantity of its respective deliverables is due to the rise in the training and support gap that emerged in each contact center. Likewise, high attrition rates and the need to ...
Tailored Business Process Outsourcing /Contact Center Services DUX Contact Center Solutions include Technical Support & Help Desk Services, Customer Care and IT Service Desk,Unified Communications Solutions and Support Training. In addition, we offer Social Media Content Moderation to monitor your user-gen...
Contact Center as a Service is a cloud-based communications platform with advanced features designed to help businesses manage their customer interactions through different channels (e.g., voice, SMS, webchat, email, and WhatsApp). It also includes quality management tools like reporting, analytics,...
Want to boost your customer service and improve your contact center operations? Check out the latest news, tips and advice from experts in the field.
10 Ways to Rearchitect Your Contact Center: Hiring, Training, and Technology Are Considered Keys to Raising the Customer Service StandardFor most Americans, customer service conjures thoughts of an irritating maze of phone menus,...Klie, Leonard...
Importance of Agent Training and Knowledge Management Alt text: A customer service agent navigates the call center software for efficient operations Agent training and knowledge management are pivotal in delivering an enhanced customer experience. Knowledgeable agents can resolve issues effectively and generat...
Agents: It’s hard to overstate how agent experience impacts customer experience, and contact center experience overall. Who is typically on the front lines of driving a positive customer experience? Agents. By empowering agents with the right training and technology, organizations can put them in ...
Work smarter and faster than ever with convenient, flexible contact center training tailored to meet your needs and shift productivity into high gear. Learn more Global support you can depend on. Get the support you need—from dedicated experts committed to helping you deliver incredible customer ex...
Learn the skills, tips, and strategies for successful contact center management. Elevate your customer service and drive business growth with our guide.