CRM 集成 去话活动管理 员工优化 扩展Agent Desktop 其他接口 部署和连接 电话的多区域连接 安全和隐私 基础设施安全 数据安全 数据隐私 可扩展性 可靠性和可用性 监控和故障检测 业务连续性和灾难恢复 合规性和认证 Cisco Webex Contact Center(Webex CC)是一种联络中心即服务(CCaaS),使...
Help your agents be their best, resolve customer issues faster, and uplevel customer experience with Cisco AI Assistant for Webex Contact Center. See all AI features Coming Soon Summarize agent interactions Agents save time with AI-generated summaries from each customer interaction, including suggest...
詳細については、https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/SetupandAdministrationGuide_2/b_mp-release-2/wcc_oem-integration-with-acqueon.htmlを参照してください。 Workforce Optimization Webex CC は、業界をリードするベンダーのワークフ...
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The exceptionally successful integration solution, CISconn has recently been renamed toccConn™so that it fits to the new naming convention of TC&C’s product portfolio. ccConn delivers real-time connectivity between Cisco Unified Contact Center Express and SAP ECC or SAP CRM using a pre-packag...
After a long search for a contact center solution with cutting-edge technology and simple onboarding, First Horizon chose Webex. Read Blog When Umpqua Bank completed a merger, the bank recognized that it needed to move to a cloud-based solution. With Webex Contact Center, the bank can serve...
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CRM integration for CTI screen pops. Increased agent productivity with compliance. Multichannel communication alternatives to maintain customer contact. Request a Quote First Name Last Name Email Address Phone Number Company Please provide your contact center goals, industry and team size. ...
Interlink provides cost-effective technology for contact centers, all aimed to streamline business processes and optimize customer care. The solution aims to provide AI, IVR, dialer, recording and ticketing solutions that can help your business to provid
Computer telephony integration (CTI) allows phones and computers to interact in call centers. Learn about CTI technology and how it benefits contact centers.