At ACLIVITI, we create surprisingly positive experiences through our contact center solutions, driving transformational customer experience outcomes. 1 N. State St 15th Floor Chicago IL 60602 Ph: 312.281.2673 Fax: 773.231.9167 info@acliviti.com linkedin Contact Center as a Service (CCaaS) ...
Tata Communications CCaaS solution, InstaCC™ has been recognised as a Major Contender in the CCaaS Peak Matrix Assessment 2023 by leading analyst firm, Everest Group. Tata Communications secured the highest rating among all participants for CCaaS capabilities, Implementation Support and Value Delivered...
Contact Center as a Service (CCaaS) provides a positive customer experience through a suite of cloud-based multimedia contact center tools.
Contact center as a service (CcaaS) means that the software itself operates in the cloud without on-premise hardware to manage.Unified communications, including Unified Communications as a Service (UCaaS), enhance cloud-based communication solutions by integrating internal communication, collaboration, vid...
Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!
Our cloud-based Contact Center as a Service is an omni-channel platform dedicated to getting customers answers without wasting time on hold. With built-in call recording, intelligent routing and connection to critical business applications all in one location, your agents have the tools and cloud ...
Self-service options: When a customer just has a quick question, they don’t want to wait on hold or get transferred around before reaching someone who can answer it. By offering self-service options as part of an omnichannel contact center, customers can be helped more quickly, without pul...
Instead of a company owning and managing the hardware and software associated with a contact center solution, as well as handling the maintenance, upgrades, etc., it instead subscribes to the service from a CCaaS provider. The Evolution of Contact Center as a Service Today’s CCaaS solutions ...
Contact Center as a Service (CCaaS) lets businesses deliver brilliant experiences (for both customers and employees) across all your touchpoints. Read more.
Exploring the Key Features of Contact Center as a Service In today’s fast-paced business environment, the need for efficient and effective customer service has never been greater. Contact Center as… Implementing Contact Center as a Service With ConnectIV CX™ ...