Twilio Flex is a digital engagement center that can be deployed as a cloud contact center. Unlike other contact center software, it is tailored with the exact channels and relevant context for your agents to help customers.
Unlock the power of your contact center software with Enghouse Interactive. Trusted by over 10,000 customers worldwide. See it in action!
Talkdesk Ascend AI is the end-to-end contact center platform that transforms customer experiences with powerful AI Agents.
Webex’s Contact Center AI solutions give agents the context, insights, and intelligence to deliver timely, accurate responses that improve customer satisfaction, loyalty, and lifetime value. Read the e-book Features and benefits Easy, natural self-service ...
Help your agents be their best, resolve customer issues faster, and uplevel customer experience with Cisco AI Assistant for Webex Contact Center. See all AI features Coming Soon Summarize agent interactions Agents save time with AI-generated summaries from each customer interaction, including suggested...
Unlock the full potential of your people with Calabrio WFM. Our contactcenter workforce management software delivers AI forecasting, self-scheduling, and more.
A contact center provides customer support across many channels — chat, email, voice, web, SMS, and more. Support teams usecontact center softwareto engage customers and deliver consistent service, no matter how a customer reaches out. Unified customer data, omnichannel engagement, AI, automation...
Learn how contact and call center software can deliver proactive, personalized service across all channels including phone, chatbots, and more — at scale.
Making your contact center more efficient requires technology that can do it all - learn what you need to know about choosing the best software solution.
Contact Center AI可以借助人工智能改善联络中心,与现有的联络中心技术相辅相成。利用它可以轻松训练人工智能模型来与客户进行互动,并为客服人员提供富有见地的指导。并且通过 Virtual Agent 可以实现直观的呼叫自动化处理,使用 Dialogflow 自动进行客户对话。Virtual Agent 不使用繁琐的通话分支树,而是使用开放式问题快速评估...