This figure is growing year on year as AI becomes more widespread and the benefits better understood. Figure 1: Views on the role of artificial intelligence in the contact centre Views on the role of artificial intelligence in the contact centre 100% 90% 18% 80% 49% Strongly disagree 70% ...
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5 key contact center AI features and their benefits As multifunctional contact centers evolve in complexity and importance, AI and GenAI integration are advancing self-service chatbots, customer insights and agent monitoring.Continue Reading By
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record renaming Benefits • Automatic storage and indexing of obtained records into STREAM • Superior data quality promotes increased asset value • Cost and time savings • Standardization of any type of review • Integrated audit trail on the review • Optional back office support, up ...
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But though re-engineering your contact center reporting program will deliver significant and ongoing benefits, there is no true endpoint to this process. The contact center ecosystem continues to expand in size and complexity—with emerging channels like social media, new switching technologies like SIP...