An understanding individual need for financial-banking services not only helps developing and selling products and services, but is also a proof of the bank's concern with customers. Understanding consumer behavior helps a bank to anticipate the likely response of a customer and can influence the ...
Conducted across 10 major banking regions, with answers gathered from more than 2,000 consumers under the age of 30, our Global Retail Banking Consumer Trends report provides an unparalleled view of how behaviors and preferences are changing among today’s emerging banking customers. ...
Digital banking represents the integration of banking services with digital technology. It marks a significant shift from traditional, physical banking methods to online and mobile platforms. This evolution began with the introduction of Automated Teller Machines (ATMs) andonline bankingin the late 20th ...
Digital banking represents the integration of banking services with digital technology. It marks a significant shift from traditional, physical banking methods to online and mobile platforms. This evolution began with the introduction of Automated Teller Machines (ATMs) andonline bankingin t...
record inflation, rising interest rates, and the war in Ukraine. Forrester has been tracking shifts in retail consumer banking to help banks better understand how to adapt to — and capitalize on — these shifts. Here are some of the key trends Forrester is seeing for retail consum...
Today,Bank of America Co. (NYSE: BAC)reports its latest earnings results, giving everyone an inside look at the current trends in the consumer sector and even some of the capital shifts between bonds and stocks and other asset classes like commodities. Here’s the beginning of where to look...
persuadable given further education—although interest to date has been driven by the instrument’s investment potential over its payments utility. Given another year to adjust to the pandemic’s ongoing economic effects, it will be fascinating to see how these digital trends progress in 2022’s ...
Trends in Consumer Lending : Statement before the Committee on Banking and Financial Services, U.S. House of Representatives Our study is an empirical test of the antecedents and consequences of consumer confusion in the context of the financial services industry. Using quantitat... L Lindsey 被引...
Retail banking, done through digital channels and branch networks, involves a wide range of products including credit cards, short-term consumer loans, deposit advances and mortgages.
Banks can respond to these trends and boost their customer relevance with three distinct but related pivots. Each helps replicate what customers appreciate about the branch: an opportunity to have a personal conversation, discuss their needs, and receive tailored advice about products and services and...