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Over the five years studied, the number of complaints decreased by over 35%. Is this a result of the implementation of the IDD Directive? This cannot be stated definitively. The implementation of the directive could certainly have contributed to such a decline. In the case of the German ...
Six themes common to patients and families – expert care, effective communication and shared decision-making, respectful and compassionate care, adequate environment for care, family involvement and financial affairs – were identified by Virdun et al. [43] as important in hospital end-of-life car...
Recently, some organisations have been certified to defend consumers’ collective interests; two organisations act as government consultants on consumer affairs. 83. Finland’s consumer organization has fairly limited standing: it can only bring an action in the Market. 84. This is certainly due, in...